Polarsteps Plus subscription terms and conditions
Last updated: 25 June 2026
Please read these Subscription Terms and Conditions carefully before purchasing a subscription through the Polarsteps iOS or Android app. They govern your purchase and use of a Polarsteps Plus subscription and form the agreement between you and Polarsteps B.V. ("Polarsteps"), a company registered in the Netherlands (Chamber of Commerce number: 61821578), with its registered address at Nieuwe Looiersstraat 29, Amsterdam, the Netherlands.
By purchasing a Polarsteps Plus subscription, you agree to these Subscription Terms and Conditions ("Subscription Terms") in addition to Polarsteps' general Terms of Use, available at https://www.polarsteps.com/terms and that are incorporated by reference. If there’s a conflict between these Subscription Terms and the general Terms of Use, these Subscription Terms prevail with respect to Polarsteps Plus only.
Important: These Subscription Terms are concluded between you and Polarsteps only, and not with Apple Inc. ("Apple") or Google LLC (“Google”). Polarsteps, not Apple or Google, is solely responsible for the Polarsteps app and its content, including any subscription features.
What is Polarsteps Plus?
Polarsteps Plus is an optional paid subscription that unlocks additional features within the Polarsteps app (the "Plus features"). A full and current overview of the Plus features included in your subscription is available in the app and on our website at https://www.polarsteps.com/plus.
Polarsteps reserves the right to adjust, add to, or remove individual Plus features over time, provided that the overall subscription offering remains materially consistent with what was marketed to you at the time of purchase.
Your use of Polarsteps Plus is also subject to Polarsteps' Privacy Policy, available at https://www.polarsteps.com/nl/legal/privacy. Any personal data collected in connection with your subscription will be processed only for the specific, limited purposes for which you have given consent, and will be retained only for as long as necessary for those purposes or as required by applicable law.
Your subscription and billing
Polarsteps Plus is offered as an automatically renewing subscription in two plans: a monthly plan and a yearly plan. Current pricing for both plans is listed at www.polarsteps.com/plus. The subscription fee, billing period (for example, monthly or yearly), and the fact that your subscription will automatically renew unless you cancel are clearly shown to you in the app before you confirm your purchase.
2.1 Automatic renewals
Your subscription renews automatically at the end of each billing period at the then-current renewal price shown at www.polarsteps.com/plus, unless you cancel at least 24 hours before the end of the current period. By subscribing, you authorise your app store provider (Apple or Google) to charge your app store account at the start of each billing period on a recurring basis until you cancel.
2.2 Cancellation
You can cancel at any time through your device’s app store:
On iOS: go to Settings → [your Apple ID] → Subscriptions → Polarsteps → Cancel Subscription.
On Android: open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → Polarsteps → Cancel subscription.
Cancellation takes effect at the end of the then-current billing period, and you keep access to Plus features until that date. Except as required by applicable law, subscription fees are non-refundable once the billing period has started.
After subscribing, you will receive a confirmation by email with the renewal terms and cancellation instructions set out above.
2.3 Free trials
If a free trial is offered, it will automatically become a paid subscription at the end of the trial period unless you cancel at least 24 hours before the trial ends. The applicable subscription price for your plan (monthly or yearly as shown at www.polarsteps.com/plus) will be charged on the first day following the end of the trial period.
2.4 How billing works
All billing is handled:
For iOS users: by Apple through the App Store. Polarsteps does not collect or store your payment details. For billing queries, visit reportaproblem.apple.com.
For Android users: by Google through Google Play. Polarsteps does not collect or store your payment details. For billing queries or refund requests, please visit the Google Play Help Centre. Google may issue refunds to you in accordance with Google Play's refund policy. Any amounts refunded by Google will be deducted from payments owed to Polarsteps.
Apple and Google process your payment and billing information as independent data controllers. Polarsteps does not receive your payment details. We may receive limited subscription status information (such as whether your Subscription is active, expired, or cancelled) from Apple or Google to manage your access to Polarsteps Plus. For details of how Apple and Google handle your personal data, please refer to their respective privacy policies.
2.5 Refund if Polarsteps is removed from Google Play Store
If the Polarsteps app is removed from Google Play for legal reasons, and you purchased a Polarsteps Plus subscription within one year prior to the removal date (or such longer period as may be required by applicable local consumer law), Polarsteps will, upon request by Google, refund all amounts you paid for your subscription.
Right of Withdrawal
If you are a consumer resident in the European Union or the United Kingdom, you have the right to withdraw from this agreement within 14 days of your initial subscription purchase without giving any reason (in Dutch: herroepingsrecht; for the UK: right to cancel). To exercise your right of withdrawal, submit the form available.
The 20% discount on Travel Books is solely available for users who have an active yearly subscription at the time of purchase of the Travel Book. If you exercise your right of withdrawal for the yearly subscription, your eligibility for this discount will cease to exist as of the date of withdrawal. This means that Polarsteps reserves the right to recover the discount amount applied to your purchase of the Travel Book by deducting it from any subscription fee refund owed to you or, where no such refund is owed or the refund is insufficient, by invoicing you for the outstanding amount.
How we handle price changes
If Polarsteps changes the subscription price for your billing region, you will be notified at least one (1) month in advance. If you do not accept the new price, you may cancel your subscription before the change takes effect. For iOS users in regions where applicable law requires your consent to a price increase, your auto-renewal will be disabled if you do not accept the new price. This notice requirement does not apply to price decreases or to changes that do not negatively affect you.
Your license
Subject to these Subscription Terms and your payment of the applicable subscription fee, Polarsteps grants you a personal, non-transferable, non-exclusive licence to access and use the Plus features on the device(s) associated with your account, as follows:
For iOS users: on any Apple-branded device that you own or control, in accordance with Apple's usage rules as set out in Apple's Media Services Terms and Conditions (including rules applicable to Family Sharing where relevant);
For Android users: on any Android device associated with your Google account, in accordance with Google Play's Terms of Service.
This licence is for your personal, non-commercial use only. You may not sublicense, sell, resell, transfer, assign, or otherwise exploit the Plus features or your access to them for any commercial purpose.
Service delivery and grace periods
Polarsteps will make the Plus features available to you throughout the full duration of each subscription period as marketed. If you experience a billing failure at renewal, Polarsteps will continue to provide access to the Plus features during a grace period of 16 days to allow the billing issue to be resolved. If the billing issue is not resolved during that grace period, your access to Plus features may be suspended until payment is successfully processed.
How refunds work
Polarsteps does not process refunds for in-app subscription purchases directly. Refund requests must be submitted to the relevant app store:
For iOS users: submit a refund request to Apple at https://reportaproblem.apple.com or via Apple Support. Apple may, at its discretion, issue a refund of the subscription price in accordance with its own policies, for example if you notify Apple within 90 days of your initial purchase, or within 90 days of the end of a subscription period where that period is shorter than 90 days, or if the Polarsteps app fails to conform to these Subscription Terms or applicable law.
For Android users: submit a refund request to Google at https://play.google.com/store/account/subscriptions or via Google Play Support. Google’s refund policies apply to purchases made via Google Play Billing.
These refund mechanisms are without prejudice to any statutory rights you may have under applicable consumer law, including the right of withdrawal described above. Where applicable law entitles you to a refund or other remedy and you are unable to obtain it via the relevant app store, you may contact Polarsteps via our Help Center and we will work with you and the app store to ensure that your statutory rights are effectively honoured.
By using the Plus features, you consent to our sharing of data regarding your usage and consumption of purchased content with Apple, as part of our efforts to resolve refund requests. This information may include details about how you have accessed and interacted with the purchased content. The purpose of sharing this data is to help Apple make an informed decision regarding refund requests. We ensure that such data sharing is done in compliance with Apple's policies and only as necessary to process your requests.
How we expect Polarsteps Plus to be used
Your use of Polarsteps Plus is subject to the Rules and Conduct section of the Polarsteps Terms of Use, which are incorporated into these subscription terms by reference. By subscribing to Polarsteps Plus, you confirm that you have read and agree to those rules. The Polarsteps Terms of Use are available at https://www.polarsteps.com/legal/terms. Polarsteps may suspend or terminate your Polarsteps Plus subscription if you breach those rules, without prejudice to any other remedies available to Polarsteps.
Support, maintenance and warranties
Polarsteps is solely responsible for providing maintenance and support services in connection with the Polarsteps app and the Plus features. Neither Apple nor Google has any obligation whatsoever to provide any maintenance or support services with respect to the app or your subscription. For support, please contact us at support.polarsteps.com.
The Plus features are provided on an "as is" and "as available" basis. Polarsteps does not warrant uninterrupted or error-free access to Plus features at all times. To the maximum extent permitted by applicable law, Polarsteps disclaims all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose, or satisfactory quality.
If the Polarsteps app or the Plus features fail to conform to any applicable warranty, you may notify the relevant app store (Apple or Google, as applicable), and the app store may refund the purchase price for the applicable subscription period to you in accordance with its own policies. To the maximum extent permitted by applicable law, neither Apple nor Google will have any other warranty obligation whatsoever with respect to the app or your subscription. Any other warranty claims must be directed to Polarsteps using the contact details below.
Nothing in these Subscription Terms affects your statutory rights as a consumer under applicable law, including rights under the Dutch Civil Code or EU consumer law that cannot be excluded by contract.
Polarsteps aims to respond to customer support inquiries relating to Polarsteps Plus within three (3) business days. For support issues designated as urgent by Google, Polarsteps will use its reasonable efforts to respond within twenty-four (24) hours.
If something goes wrong
Polarsteps, not Apple or Google, is responsible for addressing any claims by you or any third party relating to the Polarsteps app or your use of it, including claims of breach of warranty, product liability claims, and claims arising under consumer protection, privacy, or other applicable laws.
To the maximum extent permitted by applicable law, Polarsteps' total liability to you for any claim arising out of or in connection with these Subscription Terms or your use of the Plus features is limited to the total amount paid by you for your subscription in the twelve months preceding the event giving rise to the claim.
Limitation of liability
To the maximum extent permitted by applicable law, Polarsteps is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your subscription to or use of the Plus features, including but not limited to loss of data, loss of profits, or loss of goodwill, even if Polarsteps has been advised of the possibility of such damages.
Nothing in these terms excludes or limits Polarsteps' liability for: (i) damages resulting from its own wilful misconduct or gross negligence; (ii) death or personal injury caused by its negligence; (iii) fraud or fraudulent misrepresentation; or (iv) any other liability that cannot be excluded or limited under mandatory applicable law.
11.1 EU and EEA residents
If you are a consumer resident in the European Union or European Economic Area, nothing in these terms affects your rights under applicable mandatory consumer protection law, including your statutory rights in relation to digital services under Directive (EU) 2019/770. Any limitation of liability applies only to the extent permitted under such mandatory law.
11.2 UK residents
If you are a consumer resident in the United Kingdom, nothing in these terms affects your rights under the Consumer Rights Act 2015 or any other mandatory consumer protection legislation applicable in the United Kingdom. Any exclusion or limitation of liability is subject to the reasonableness requirement under the Unfair Contract Terms Act 1977 where applicable.
11.3 Australian residents
If you are a consumer resident in Australia, nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) that cannot lawfully be excluded. Where Polarsteps is permitted to limit its liability, Polarsteps' liability is limited, at its option, to re-supplying the services or paying the cost of re-supplying the services.
11.4 Quebec residents
If you are a consumer resident in Quebec, nothing in these terms affects your rights under the Consumer Protection Act (CQLR c P-40.1) or other mandatory consumer protection legislation applicable in Quebec.
Intellectual property
The Polarsteps app, the Plus features, and all content, design, and technology comprising therein are the property of Polarsteps or its licensors and are protected by applicable intellectual property laws. These Subscription Terms do not transfer any ownership rights to you.
You acknowledge that if any third-party claims that the Polarsteps app or your possession or use of the app infringes such third party's intellectual property rights, Polarsteps will be solely responsible for the investigation, defence, settlement, and discharge of that claim - not Apple or Google.
Your legal responsibilities
You represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
You are responsible for complying with all applicable laws in your jurisdiction in connection with your purchase and use of the subscription. You must also comply with applicable third-party terms of service when using the Polarsteps app, including the terms of your mobile carrier or internet service provider and the terms of the relevant app store (Apple App Store or Google Play Store, as applicable).
Apple is a Third-Party Beneficiary
You and Polarsteps acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Subscription Terms with respect to your use of the iOS version of the Polarsteps app. Upon your acceptance of these Subscription Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Subscription Terms against you as a third-party beneficiary thereof.
How we handle changes to these Subscription Terms
Polarsteps may update these Subscription Terms from time to time, including but not limited to comply with applicable laws, maintain or improve the security or technical operation of the Plus features or introduce new features, functionalities or improvements to the Plus features. Any amendment will be announced at least one (1) month before it takes effect by email or in-app notification. If you do not agree to the updated terms, you have the right to cancel your subscription before the changes take effect. In that case, Polarsteps will refund a pro rata amount for the unused portion of any prepaid subscription period remaining after the cancellation date. Continued use of your subscription after the effective date of any changes constitutes your acceptance of the updated Subscription Terms.
Governing law and Jurisdiction
These Subscription Terms and any disputes or claims arising out of or in connection with them shall be governed by, and construed in accordance with, the laws of the Netherlands. All disputes or claims arising out of or relating to these Subscription Terms shall be subject to the exclusive jurisdiction of the Court in Amsterdam, without prejudice to any mandatory consumer protection provisions applicable in your country of residence, including any right you may have under applicable EU law to bring proceedings before the courts of your own Member State.
Get in touch
For questions, support requests, or complaints regarding your Polarsteps Plus subscription, please contact us via our Help Center or when needed by post:
Polarsteps B.V.
Nieuwe Looiersstraat 29
1017 VA Amsterdam
The Netherlands